FreshWorks

To connect your FreshWorks instance, we will need:

• setup webhook
• generated API key
• APP ID

Webhook setup

Go to Settings (left sidebar) → Webhooks

• Set Failure notification to [email protected]
• Set Webhook to https://api.amio.io/webhook/freshchat

API key

Go to Settings → API Tokens

Click Generate Token - copy and save it.

APP ID

Go to Settings → Account Settings → Integration Settings

Copy "App ID"

Amio setup

Get in touch with your Customer Success Manager from Amio to finish the integration together.