To connect your FreshWorks instance, we will need:
- setup webhook
- generated API key
- APP ID
Go to Settings (left sidebar) → Webhooks
- Set Failure notification to [email protected]
- Set Webhook to https://api.amio.io/webhook/freshchat
Go to Settings → API Tokens
Click Generate Token - copy and save it.
Go to Settings → Account Settings → Integration Settings
Copy "App ID"
Get in touch with your Customer Success Manager from Amio to finish the integration together.
Updated 5 months ago