In this section, we are highlighting the most important parts of Facebook Messenger Policy. Any business using Facebook Messenger API via Amio must read the whole version.

24-hour Customer Service Window

An excerpt from Facebook Messenger Policy:

Businesses will have up to 24 hours to respond to a user. Messages sent within the 24 hour window may contain promotional content. Users have the option to block or mute a conversation with a business at any time.