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Amio Docs

Quickstart

You give Amio your website address. Amio reads your pages and products, trains a bot, and shows it to you so you can test it. Then you copy two code snippets onto your site.

Before you start

Section titled “Before you start”
  • The address of your public website, for example https://myshop.com.
  • Someone who can edit your site’s HTML (or Google Tag Manager) for the last step. You can send them the snippet by email from the same screen.

Steps

Section titled “Steps”
  1. Open admin.amio.io/start.
  2. Enter your website address and select Build my bot. If you leave out https://, Amio adds it.
  3. Sign up with your email when asked. After sign-up you land on the Building your bot screen.
  4. Wait while the screen works through Reading your website, Training your bot and Ready. You see a preview of the pages and products Amio found and a product count. Training can take a few minutes. If it takes longer, the screen says Still training, this can take a few minutes.
  5. When the screen says Try your bot, type a question a customer would ask. Suggested questions appear under the chat box.
  6. Select Put it on my website. The dialog Install the chat on your site shows two snippets: one for the <head> and one for the <body>. Paste each before its closing tag on every page where the chat should appear. See Install the webchat for the full steps, including Google Tag Manager.
  7. Select Customize to open your bot’s answers and edit what it says. See Answers.

The Build your AI chatbot form with the website address field

If you already have an account, sign in and open admin.amio.io/start. Amio first asks Add this bot to your account, and the bot is only added after you confirm.

What the first bot knows

Section titled “What the first bot knows”
  • It answers from the pages of your website. If Amio finds a product list on the site, it also learns those products. The screen shows Found N products.
  • If Amio sampled only part of a large catalogue, a note says so and links to Connect your product feed. Connect the feed to give the bot your full catalogue. See Knowledge bases.
  • The bot answers customers with the AI agent. It does not know anything that is not on your site until you add it.
Section titled “Related”