FAQ
How long does it take to get a first bot?
You enter your website address at admin.amio.io/start. Amio reads the site and trains the bot, which takes a few minutes. If it takes longer, the screen shows “Still training, this can take a few minutes.” See the Quickstart.
What if Amio cannot read my website?
The screen shows “We couldn’t read your website.” Select Continue to app and add a knowledge base from a file or an XML feed instead. See Knowledge bases.
The bot only knows part of my products. Why?
During the first build Amio samples products from your site. A note on the Try your bot screen says so. Connect your product feed in the knowledge base settings to give the bot the full catalogue.
How many bots can I build per day?
There is a daily limit on onboarding builds. When you reach it, the screen says “You have built the maximum number of bots for today. Try again tomorrow.” Also, starting too many builds from one network shows “Too many attempts. Try again in an hour.”
How do I put the chat on my website?
Open the bot’s settings, choose the snippet option (Install the chat on your site), and paste the two snippets before the closing </head> and </body> tags. A Google Tag Manager version is available. See Install the webchat.
Do I need to paste the snippet again after I change the theme?
No. Theme and text changes you save and deploy reach the snippet automatically.
How do I change what the bot says?
Edit the answer under Answers, or change the content of the knowledge base it uses. Tone and reply length are in the AI agent settings. See Answers and AI agent.
What is the difference between a chat bot and an email bot?
A chat bot talks to customers in real time on channels such as webchat. An email bot answers incoming emails. You pick the type when you create the bot. See Concepts.
Can one bot work in several languages?
Yes. Add markets to the bot; each market has its own language. See Markets.
How do I test the bot before customers see it?
Select Try now at the top of the bot settings. See Best practices.
How do I hand a conversation to a person?
Set up the handover in your bot and connect your help desk under Settings, Integrations. Email bots have an email handoff prompt. See Email help desk.
Where do I see what customers asked?
In History in the main menu. Analytics shows totals and trends. See History and Analytics.
What happens when my free trial ends?
The Try your bot screen shows how many trial days are left. When a trial ends, the account is deactivated and the admin shows a “Your trial has ended” message with a contact link. Contact support@amio.io to continue.
Where do I manage users and billing?
Under Settings: the Users and Billing entries open those pages. See Navigation.