A chat bot can be deployed to a WhatsApp channel, so customers write to your WhatsApp Business number and the bot answers.
Prerequisites
Section titled “Prerequisites”- A WhatsApp Business account and a phone number registered for the WhatsApp Business platform. See Register a WhatsApp Business account.
- A chat bot.
- A WhatsApp channel set up for your organization by Amio.
Steps in the admin
Section titled “Steps in the admin”- Open Bots and select your bot.
- Choose Add channel and open the Deploy tab.
- Select your WhatsApp channel. Channels already used by another bot are greyed out.
- Select Deploy.
Configuration fields
Section titled “Configuration fields”There are no fields to fill in when you deploy. The channel’s connection details are managed by Amio.
| Field | Required | What it does |
|---|---|---|
| Channel | Yes | The existing WhatsApp channel to attach to this bot. One channel serves one bot. |