Concepts
Organization
Section titled “Organization”Your organization is your account. It holds your bots, knowledge bases, themes, variables, tools, users and billing. Everything you create belongs to it. Users and billing are in Settings. See Navigation.
A bot is one assistant with its own answers, language and channels. There are two types. A chat bot talks to customers in real time in webchat, WhatsApp, Messenger or Telegram. An email bot answers incoming emails. You pick the type when you create the bot in Settings, Bots. See Bots and How the bot works.
Markets
Section titled “Markets”A market is a language and region for your bot, for example Czech for Czechia. A bot has one market or several. A bot with several markets has a version per market, and each market can use its own knowledge bases. See Markets.
Channels
Section titled “Channels”A channel is where customers reach the bot: webchat on your site, WhatsApp, Messenger, Telegram or email. One bot can have several channels. See Channels overview.
Answers
Section titled “Answers”An answer is a reply the bot can give, along with the example questions that trigger it. You edit answers under Answers in the main menu. Events and Blocks are related lists in the same menu. See Answers.
Knowledge bases
Section titled “Knowledge bases”A knowledge base is content the bot searches to answer questions: web pages, files, or a product feed (XML). Amio re-reads the sources on a schedule you choose. This is how the bot knows your business. See Knowledge bases.
AI agent
Section titled “AI agent”The AI agent is the part that writes replies from your knowledge bases and answers. You set its name, role, company, formality, emoji use and reply length. See AI agent.
Variables
Section titled “Variables”Variables store values that you reuse in answers, such as a phone number or a customer’s name. Change the value once and every answer that uses it updates. See Variables.
Tools let the bot call your systems, for example to look up an order, and use the result in a reply. See Tools.
Themes
Section titled “Themes”A chat theme sets how the webchat looks and what its texts say. Edits to a theme reach your site without re-pasting the code snippet. See Themes.
Analytics and history
Section titled “Analytics and history”History lists the conversations, so you can read what customers asked and how the bot replied. Analytics shows totals and trends, such as how many conversations the bot handled on its own. See History and Analytics.