This event is received when a message sent by your business failed. You can prepare for all kinds of errors by checking the WhatsApp list of errors.
{
"event": "message_failed",
"timestamp" : "2017-12-29T17:26:17.331Z",
"data" : {
"channel": {
"id": "6456078759331238786",
"type": "whatsapp"
},
"contact": {
"id": "6456078781510718339",
"phone_number": "15558576309",
"platform_id": "15558576389",
"name": "Han Solo"
},
"message": {
"id": "6456078996108088196"
},
"error": {
"code": 470,
"message": "Message failed to send because more than 24 hours have passed since the customer last replied to this number. Use a message template to respond."
}
}
}
| Parameter | Type | Description |
|---|---|---|
| data.channel | object | Channel where the data.contact resides in. |
| data.contact | object | Contact to whom the message was sent but not delivered. Check Contact for fields description. |
| data.message | object | Messages which were sent. They will contain only message.id. |
| data.error.code | number | Error code, see WhatsApp error codes for more info. |
| data.error.message | string | The detail description of the error. |