Channels

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Channel represents a medium through which you can send and receive messages. There are different channel types (facebook_messenger, viber, etc.).

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See platform specific documentation for more details:

Channel Modes

Channel Mode controls how messages sent through the channel are processed. Available Modes vary across platforms. Please refer to platform specific documentation for more details about supported Modes.

The default Mode for all platforms is production.

ModeSupported PlatformsDescription
ProductionAllSend Message requests will be accepted and forwarded to the platform.
TestMobile, RCS Business Messages, Viber Business MessagesSend Message requests will be accepted but won't be processed any further. This allows for testing without having to worry about cost of the test messages.
AmioViber Business MessagesSend Message requests will be sent using common Amio Sender ID. Messages sent are not charged but number of messages sent is limited.