Quick Replies are buttons with a set of pre-defined short replies that appear underneath the message bubble, making the keyboard less important. When a button is tapped, the message is sent as a text and you'll receive it to your webhook. Each button can only be tapped once.
Quick Replies can be attached to a Text Message type in the content.quick_replies attribute.
{
"channel": { ... },
"contact": { ... },
"content": {
"type": "...",
"payload": "...",
"quick_replies": [
{ "..." },
{ "..." },
{ "..." }
]
}
}
| Parameter | Type | Description |
|---|---|---|
| quick_replies | array of objects | Holds a list of up to 3 objects of Text Quick Reply type. |
Text Quick Reply
Text Quick Replies show buttons with text and optionally a small image icon. Each button also holds a developer-defined payload, which is invisible to the user but can be used for automated processing. When the user taps on the button, it fires Message Received webhook with text and developer payload if specified.
...
"quick_replies": [
{
"type": "text",
"title": "Pilsner Urquell",
"payload": "DEVELOPER_DEFINED_PAYLOAD",
},
{
"type": "text",
"title": "Heineken",
"payload": "DEVELOPER_DEFINED_PAYLOAD",
}
]
...
| Parameter | Type | Description |
|---|---|---|
| type* | string | Must be set to text. |
| title* | string | Button title with limit of 20 character; longer text gets truncated. |
| payload* | string | Developer-defined payload with limit of 256 character. This payload is delivered back together with title as a text message in Message Received webhook. |